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Submitting an Event – Frequently Asked Questions

FAQ's - Frequently Asked Questions for Submitting Events

How do I submit an event?

You can submit an event here, or go to our event calendar here and click on the “+ Add Event” button just to the right of the calendar search section and above the ads in the right column. A window should pop up with the submission form. Tip: Make sure your browser is not blocking pop-ups. You will first need to create an account on CitySpark to submit and edit events.

Do I need to submit an event for each date it occurs?

No. Please do not submit your event more than once, or it will create a duplicate. When you submit your event, under the Date and Time section you can select “Add Another Date” and add the additional dates for the event.

What if I submitted an event but I don’t see it online?

All events (including edits) need to be approved before they go live. Please allow up to 24 hours for this to happen, although it is usually much faster. In some cases, if your event falls outside of the current radius, you may need to expand the included radius on the calendar for your event to appear.

How many photos do I get per listing?

You can upload one image per listing. If you do not have an image, CitySpark provides free stock images you can choose from based on the category of the event.

Can I add a video to my event listing?

Yes. Provide the URL for a video under the Embedded Video section. You can add up to three videos to your event, and they will display just below the description on the event details page. However, keep in mind that your video(s) will only appear to the public if you have selected at least the enhanced level of promotion.

How do I add a photo to my event?

Click on the “Browse” button under the Category and Image section. Only image files (jpg, png, gif) under 5MB in size will be accepted.

Can I edit an event after I have submitted it?

Yes. Find your event in the event calendar. Scroll down and next to the Contact Info will be an “Edit” button. You will be prompted to log in and make changes. Your changes will need to be approved by our team, which can take up to 24 hours.

How long does it take for my event to get approved?

It can take up to 24 hours for your event to be approved.

Who do I contact if I have more questions?

If you have additional questions, please email support@friscocentral.com

What happens if my event gets canceled?

If your cancellation is the last minute, you should edit the title of the event to include “Cancelled” so our readers are aware.

How do I get my event featured?

We currently offer three standard options for promotion: Enhanced Listing, Featured Listing or Premium Listing. You will be able to select which one you want after you submit your event details and move on to the Promotion tab of the submission window.

I made a mistake on a promotion purchase. How can I make a change or request a refund?

If you need to change any part of your promotion order please contact CitySpark at support@cityspark.com. Include your name, email, the order number, event title, and the change you would like to see. CitySpark does not provide refunds for promotions that have already been fulfilled, but in some cases may provide refunds or credits for promotions that have not yet run. Please contact them if you are seeking a refund at support@cityspark.com.

I am having trouble logging in. Help!

Are you on the correct login page? If you are trying to submit or promote an event, suggest an edit, or mark favorites, you should log in on the following page: portal.cityspark.com/EventEntry/EventEntry/FriscoCentral

Forgot your password? You can reset your password by clicking on the “Forgot Password” link on the login page. An email will be sent to you with instructions for creating a new password. The token in that email may only be good for up to 24 hours. If it doesn’t work, you may need to submit a new “forgot password” request.

Didn’t receive the reset email? If you don’t receive a reset email, one of the following may be happening:

  • You may have a typo in your email address. Check to make sure you entered your email address correctly.
  • It may be in your spam/junk mail.
  • It may be getting held up by your email exchange. Make sure that you have white-listed cityspark.com with your email exchange/provider and then submit a new “forgot password” request.

I still have a question or need help.

Please send us an email at support@friscocentral.com.